Help for clients

How to book a professional

1. In the top menu click 'Browse services' or go to /catalog.
2. Use filters: service name, city, region or category.
3. You will see professionals with ratings and distance from you.
4. Click a professional's profile — description, reviews and calendar of available appointments.
5. Click an available appointment. A confirmation window with date, service and price appears. If 'at client' — enter your address.
6. Click 'Book'. Status: Pending → professional confirms → Confirmed.

Searching providers within a category

1. Go to /category/[name] (e.g. /category/elektryk).
2. At the top of the 'Filters' section, type a provider's name — results filter live (300ms debounce).
3. Sorting: Best reviews / Worst reviews / Closest (my city) / Favorites.
4. When a filter is active or sort changed, a '✕ Clear' button appears — click to return to the default view.

Favorite providers — quick access

1. On a provider's profile (e.g. /catalog/provider/150) you'll find a heart icon in the top right, next to the share button.
2. Clicking adds the provider to your favorites — the heart turns red. Another click removes them.
3. Favorites are private — only you see your list, other clients don't.
4. On /catalog a 'Favorites' tile appears next to category tiles — it filters providers and slots to your favorites.
5. On /category/[name] select 'Favorites' in the sort dropdown — the list narrows to your favorites in that category.

Sharing a provider's profile

1. On a provider's profile, next to the heart, there's a 🔗 icon (Share / copy link).
2. On mobile it opens the native 'Share' menu (Messenger, WhatsApp, SMS, mail).
3. On desktop the link is copied to the clipboard — you'll see a brief 'Copied' confirmation.

How to post a job (form, 5 steps)

A job is a listing where professionals submit offers.

1. Click Jobs → /jobs.
2. Click 'Add new job' → /jobs/new.
3. Step 1 — Category. Select a category (required).
4. Step 2 — Description. Title (min 3 chars), description (min 10), budget, date.
5. Step 3 — Photos. Up to 5 photos (JPG/PNG/WEBP, max 20 MB). Optional.
6. Step 4 — Location. GPS or manual address.
7. Step 5 — Summary. Review and click 'Submit job'.

How to post a job by voice

Instead of filling the form, describe what happened — the system recognizes data automatically.

1. Go to /jobs/new.
2. Click the 'Voice' button in the top right corner.
3. Think about: what broke, what professional, where, when, budget.
4. 'Start recording', speak clearly, 'Stop recording'.
5. The system fills the form: category, title, description, city, budget, date.
6. Review and click 'Submit job'.

Urgent mode — when it's active

Urgent mode is the 'URGENT JOB' checkbox when adding a job.

• Professionals nearby get instant SMS and email.
• The job shows a red URGENT tag.
• Requires Premium plan.

How to pick an offer on your job

1. Go to /jobs and click your job.
2. Below the description: 'Offers' section — sorted by price.
3. Click 'Accept' on the chosen offer. System rejects others, changes status to IN_PROGRESS, creates booking.
4. If it doesn't fit — click 'Reject'. Wait for more.

How to cancel a booking or a job

Booking: in /dashboard click 'Cancel visit' → 'Confirm'. Slot is released.

Job: in /jobs click 'Cancel job'. Status changes to CANCELLED.

How to subscribe to a plan

1. Click Subscription → /dashboard/subscription.
2. You see your current plan (FREE or PREMIUM) and options.
3. During promotion: crossed-out price and 'Save X%'.
4. Click 'Upgrade plan' and complete payment.
5. After payment, plan is active until end date.

SMS and e-mail notifications — what's in your plan

Notifications depend on your plan (sms_notifications, email_notifications).

Editing your details

1. Click avatar → 'Edit profile' (or /profile/edit).
2. Edit: name, phone, address, profile photo, marketing consents.
3. 'Detect automatically' — GPS fills address.
4. Save changes.

Quick PIN login

1. Open the avatar menu (top right) → 🔒 Security, or go directly to /dashboard/security.
2. Click 'Set PIN' and enter your 4-6 digit code twice (confirmation).
3. The system remembers this device for 90 days as 'trusted' (httpOnly cookie).
4. On your next visit to /auth/login the service will automatically redirect you to the numeric pad screen — one-tap login.
5. 3 wrong attempts = 15-minute lockout. 'Log in with password' is always available at the bottom as a fallback.
6. You can change or remove your PIN at /dashboard/security. Removal wipes all trusted devices.